FAQs
How can I contact Orbismen.com?
You can email us at Guildofgentry@gmail.com, where our customer service team will be happy to assist you with anything you need!
Do you ship worldwide?
Yes, we ship worldwide!
Where do you ship from?
This depends on where your order is coming from in the world. We have various shipping locations to ensure your order reaches you as quickly as possible!
Can I modify or cancel my order?
Since we strive to process orders as quickly as possible, any modifications or cancellations must be requested within 12 hours of placing your order. Any requests made after this time will be denied. However, you can return your order for a full refund after receiving it.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
All orders are handled and shipped from our warehouse. Please allow extra time for processing during holidays and sale periods. We process orders Monday through Friday. Orders are processed within 1-3 business days from the order date and shipped the next day after processing. Please note that we do not ship on weekends.
How long will it take to receive my order?
Due to high demand, orders may take between 2-4 weeks to arrive.
What if I don’t receive my order?
If you do not receive your order within 30 days of shipment, you are eligible for a full refund. If this occurs, please contact us at guildofgentry@gmail.com.
Will I be charged customs and taxes?
The prices displayed on our site are tax-free in Euros, meaning you may be liable to pay taxes and customs duties once you receive your order. Import taxes, duties, and related customs fees may be charged once your order reaches its final destination, determined by your local customs office. Paying these costs and taxes is your responsibility and is not covered by us. We are not responsible for delays caused by your country’s customs department. For more details on charges, please contact your local customs office.
You can email us at Guildofgentry@gmail.com, where our customer service team will be happy to assist you with anything you need!
Do you ship worldwide?
Yes, we ship worldwide!
Where do you ship from?
This depends on where your order is coming from in the world. We have various shipping locations to ensure your order reaches you as quickly as possible!
Can I modify or cancel my order?
Since we strive to process orders as quickly as possible, any modifications or cancellations must be requested within 12 hours of placing your order. Any requests made after this time will be denied. However, you can return your order for a full refund after receiving it.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
All orders are handled and shipped from our warehouse. Please allow extra time for processing during holidays and sale periods. We process orders Monday through Friday. Orders are processed within 1-3 business days from the order date and shipped the next day after processing. Please note that we do not ship on weekends.
How long will it take to receive my order?
Due to high demand, orders may take between 2-4 weeks to arrive.
What if I don’t receive my order?
If you do not receive your order within 30 days of shipment, you are eligible for a full refund. If this occurs, please contact us at guildofgentry@gmail.com.
Will I be charged customs and taxes?
The prices displayed on our site are tax-free in Euros, meaning you may be liable to pay taxes and customs duties once you receive your order. Import taxes, duties, and related customs fees may be charged once your order reaches its final destination, determined by your local customs office. Paying these costs and taxes is your responsibility and is not covered by us. We are not responsible for delays caused by your country’s customs department. For more details on charges, please contact your local customs office.